Case study
Friendly Cuts: seamless booking and check-in
For a family-run salon with two shops, we built a new website with a seamless booking and check-in queue. It scales up with business needs.
- Client
- Friendly Cuts, a family-run hair salon
- Where
- Kanata and Merivale, Ottawa
- What we built
- Website, booking and check-in queue, in-shop screen, staff admin
- Built to grow
- Scales up with business needs
A real salon’s live system: please only check in if you’re getting a haircut.
What we built
New website
Services and “starts at” prices, both locations with hours and maps, offers and printable coupons, contact. Fast on any device.
Online check-in
Name, email and service in about 20 seconds. Customers see their spot move live and get an email when it’s almost their turn.
Book a time
Customers can book ahead within rules the owner sets: how far ahead, how many per hour, and cancellation limits.
In-shop screen
A screen in each shop shows who’s being served and who’s next, with a QR code so walk-ins can check in on the spot.
Staff admin
Run the queue, add walk-ins, upload the weekly schedule, and see who’s working now. Each person gets the access their role needs.
Owner guides
Short, plain-English guides for daily use, so the team can run everything themselves.
What customers see on their phone
Once checked in, they watch their spot move live, get an email when it’s almost their turn, and tap “I’m here” when they walk in.
1Check the wait
Live wait times for both shops, right on the home page. No app to download.
2Check in or book
Pick a shop and service to hold a spot in today’s queue, or book a time ahead.
3Know the price
Every service with a “starts at” price, so there are no surprises at the chair.
In the shop: the queue screen
The screen updates on its own as staff move people through the queue. Walk-ins scan the QR code to check in, so the front desk doesn’t have to type.
Shown with sample names. We never share real customer data.
Built to grow
The booking and check-in queue scales up with business needs: more locations, more staff and more customers, without starting over.
The owner changes hours, prices, offers and staff from the admin page.
Run a salon or barbershop?
The same queue and booking system, set up for your shop. Try a preview first, with no obligation.